Closing the Gap Registration Form PDF: A Comprehensive Guide (Updated 03/31/2026)
This guide provides detailed information regarding the Closing the Gap (CTG) PBS co-payment measure and the associated registration process,
as of today’s date, March 31st, 2026.
It references resources from Services Australia (PBSM08INFO1, February 2025) and GFMP (October 2021)
to ensure practices and health services have the latest guidance for eligible patient registration.
What is the Closing the Gap Initiative?
The Closing the Gap initiative is a government strategy aimed at achieving health equality for Aboriginal and Torres Strait Islander peoples. It focuses on reducing disparities in key health indicators, like life expectancy, infant mortality, and access to healthcare services.
A core component of this initiative involves reducing financial barriers to essential medicines through the Pharmaceutical Benefits Scheme (PBS) co-payment measure. Eligible patients, identified through the registration process detailed in documents like PBSM08INFO1 (Services Australia, February 2025), receive a reduced co-payment for PBS-listed medications.

The initiative recognizes the historical and ongoing disadvantages faced by Indigenous communities and seeks to address these through targeted programs and increased healthcare accessibility. The Practice Incentives Program (PIP) Indigenous Health Incentive, as referenced in GFMP resources (October 2021), plays a crucial role in supporting healthcare providers participating in the CTG scheme. Successful implementation relies on accurate patient registration and understanding of eligibility criteria.
The Purpose of the Registration Form

The Closing the Gap (CTG) registration form, specifically the PBS co-payment registration, serves as the official mechanism for identifying and enrolling eligible Aboriginal and/or Torres Strait Islander patients. This process, outlined in PBSM08INFO1 (Services Australia, February 2025), is fundamental to accessing reduced PBS co-payments.
The form’s primary purpose is to verify a patient’s Indigenous status, ensuring that the co-payment concession is applied correctly and equitably. Accurate completion is vital for both the patient and the healthcare provider. It also facilitates data collection, enabling monitoring and evaluation of the initiative’s effectiveness.
Practices and Indigenous health services utilizing the Practice Incentives Program (PIP) Indigenous Health Incentive, as detailed by GFMP (October 2021), must complete this form for eligible patients to receive the PBS benefit. The form confirms participation in the CTG scheme and supports accurate billing and reporting to Services Australia.
Who Needs to Complete the Form?
The Closing the Gap (CTG) registration form is required for all Aboriginal and/or Torres Strait Islander patients who wish to access the reduced Pharmaceutical Benefits Scheme (PBS) co-payment. This applies to individuals accessing medications through a general practice or participating Indigenous health service, as per PBSM08INFO1 (Services Australia, February 2025).
Healthcare providers – including general practitioners, practice nurses, and staff at Indigenous health services – are responsible for assisting eligible patients with the form’s completion. Practices participating in the Practice Incentives Program (PIP) Indigenous Health Incentive (GFMP, October 2021) must register their eligible patients to claim the associated benefits.
It’s crucial to note that self-identification is key, but confirmation of Indigenous status is a necessary component of the registration process. The form is not required for patients who do not identify as Aboriginal and/or Torres Strait Islander.
Eligible Patients: Defining Aboriginal and/or Torres Strait Islander Status
Eligibility for the Closing the Gap (CTG) PBS co-payment measure hinges on a patient’s self-identification as Aboriginal and/or Torres Strait Islander. This aligns with the national definition, recognizing the unique cultural and historical experiences of these communities (PBSM08INFO1, Services Australia, February 2025).
The registration form requires patients to confirm their identity. Acceptable forms of confirmation aren’t explicitly detailed in the provided resources, but practices should exercise sensitivity and respect when verifying this information. The GFMP document (October 2021) highlights the importance of registering eligible patients within the Practice Incentives Program (PIP).
It’s vital to understand that this is a self-determined identity. Healthcare providers cannot determine a patient’s Indigenous status; it must be confirmed by the individual themselves. Respectful and culturally appropriate communication is paramount throughout the registration process.
Accessing the Closing the Gap Registration Form (PDF)
The official Closing the Gap (CTG) PBS co-payment registration form (PDF) is readily available through the Services Australia Health Professional Online (HPO) portal. Specifically, document PBSM08INFO1 (published February 2025) provides direct access to the form and associated guidance.
A previous version of the form, dated October 2021, can be found on the GFMP website, however, practices should prioritize using the most current version from Services Australia to ensure compliance with the latest requirements. The HPO portal requires appropriate login credentials for authorized healthcare professionals.
Downloading the PDF allows for completion either digitally or by printing a hard copy. Ensure the downloaded file is the official document to avoid using outdated or incorrect versions. Regularly checking the Services Australia website for updates is recommended.
Services Australia & the PBS Co-payment
Services Australia plays a central role in administering the Pharmaceutical Benefits Scheme (PBS) co-payment measure within the Closing the Gap (CTG) initiative. The PBS co-payment reduction aims to improve access to essential medicines for eligible Aboriginal and/or Torres Strait Islander patients.
Information document PBSM08INFO1 (February 2025) from Services Australia details the process for registering patients and claiming the co-payment reduction. This document outlines eligibility criteria and the necessary steps for healthcare providers.
The co-payment reduction is applied at the point of sale when a registered patient presents a valid prescription for a PBS-listed medicine. Practices must accurately record patient details and Indigenous status on the registration form to facilitate the co-payment reduction. Regular updates and guidance are provided through the HPO portal.

Practice Incentives Program (PIP) & CTG
The Practice Incentives Program (PIP) Indigenous Health Incentive is intrinsically linked to the Closing the Gap (CTG) PBS co-payment measure, encouraging greater participation from practices providing care to Aboriginal and Torres Strait Islander patients.
Practices participating in the PIP Indigenous Health Incentive and registering eligible patients for the CTG co-payment benefit from enhanced financial support. The GFMP resource (October 2021) specifically addresses multiple patient registration within this framework, streamlining the process for high-volume clinics.
Registration through the CTG process is a key requirement for accessing the PIP incentive. Accurate completion of the registration form, confirming Indigenous status and patient demographics, is crucial for both the co-payment reduction and incentive eligibility. This integrated approach aims to improve healthcare outcomes and reduce health inequities.
Key Sections of the Registration Form
The Closing the Gap (CTG) registration form (PDF) is structured to gather essential information for accurate patient identification and program eligibility; It comprises three core sections, each requiring careful attention to detail.
Patient Demographic Information captures fundamental details like name, date of birth, and contact information, ensuring correct patient records. Confirmation of Indigenous Status is a critical component, requiring a clear declaration of Aboriginal and/or Torres Strait Islander identity, adhering to specific guidelines.
Finally, Healthcare Provider Details necessitate the inclusion of practice information, including provider numbers and contact details, establishing accountability and facilitating communication. The Services Australia resource (PBSM08INFO1, February 2025) provides guidance on completing these sections accurately, ensuring smooth processing and avoiding delays.
Patient Demographic Information
The Patient Demographic Information section of the Closing the Gap (CTG) registration form is foundational for accurate record-keeping and program administration. This section requires the complete and legible entry of the patient’s full name, date of birth, and current contact details – including address and phone number.
Accuracy is paramount; discrepancies can lead to processing delays or rejection of the registration. Healthcare providers must verify this information with the patient directly, ensuring all details are current and correct. This section also often includes space for a Medicare card number, facilitating seamless integration with the Pharmaceutical Benefits Scheme (PBS).
Referencing the Services Australia guidance (PBSM08INFO1, February 2025) is crucial to understand specific formatting requirements and data validation rules for each field, guaranteeing a compliant submission.
Confirmation of Indigenous Status
The Confirmation of Indigenous Status section is a sensitive and critical component of the Closing the Gap (CTG) registration form. It requires a clear and respectful affirmation of the patient’s Aboriginal and/or Torres Strait Islander identity.
This confirmation is self-identified; healthcare providers cannot and should not assume or assign Indigenous status. The form typically presents a specific statement allowing the patient to confirm their identity. Accurate completion is vital for ensuring eligible patients receive the PBS co-payment benefit.
Guidance from Services Australia (PBSM08INFO1, February 2025) emphasizes the importance of a private and supportive environment when discussing Indigenous status with patients. Practices must adhere to strict privacy protocols and handle this information with utmost confidentiality, respecting the patient’s right to self-determination.
Healthcare Provider Details
The Healthcare Provider Details section of the Closing the Gap (CTG) registration form necessitates accurate and complete information about the clinician completing the form. This ensures accountability and facilitates communication regarding patient eligibility and the PBS co-payment measure.
Typically, this section requires the provider’s name, professional registration number, practice name, practice address, and contact details. It’s crucial that the information provided aligns with official registration records.
According to resources like PBSM08INFO1 (Services Australia, February 2025), this section also confirms the provider’s participation in the Practice Incentives Program (PIP) Indigenous Health Incentive, if applicable. Correct details are essential for successful claim submissions and ongoing program compliance. Maintaining updated provider information is a key responsibility for participating practices.
Completing the Form: Step-by-Step Instructions
Successfully registering patients for the Closing the Gap (CTG) PBS co-payment measure requires careful adherence to a structured process. Begin by ensuring you have the most current version of the PDF form, readily available from Services Australia (PBSM08INFO1, February 2025).
First, gather all necessary patient demographic and Indigenous status information. Then, meticulously complete each section of the form, paying close attention to required fields. Double-check all entered data for accuracy, particularly patient names, dates of birth, and Medicare details.

The form requires confirmation of Indigenous status, healthcare provider details, and signatures from both the patient (where possible) and the healthcare professional. Refer to the form’s instructions and supporting documentation for clarification on any ambiguous fields. Finally, retain a copy for your records before submission.
Understanding the PBS Co-payment Measure
The Pharmaceutical Benefits Scheme (PBS) co-payment measure, integral to the Closing the Gap (CTG) initiative, aims to improve healthcare access for eligible Aboriginal and/or Torres Strait Islander patients. Registered patients may receive PBS prescriptions at a reduced cost, lowering financial barriers to essential medications.
This measure is specifically linked to the Practice Incentives Program (PIP) Indigenous Health Incentive, encouraging healthcare providers to actively identify and register eligible patients. Services Australia (PBSM08INFO1, February 2025) provides detailed guidance on co-payment eligibility criteria and the registration process.
Successful registration allows eligible patients to benefit from lower co-payment amounts when filling PBS prescriptions. Understanding these benefits and clearly communicating them to patients is crucial for maximizing participation and improving health outcomes within Indigenous communities.
Multiple Patient Registration Process

Practices and Indigenous health services often need to register multiple patients for the Closing the Gap (CTG) PBS co-payment measure simultaneously. The GFMP resource (October 2021) specifically addresses this process, outlining efficient methods for bulk registration.

While individual forms are generally required for each patient, streamlining the process through organized data collection and batch submission is recommended. Ensure all required fields are accurately completed for each patient to avoid delays or rejections.
Consider utilizing practice management software features designed to facilitate CTG registration, if available. Maintaining accurate records of registered patients is vital for reporting and ongoing program compliance. Services Australia (PBSM08INFO1, February 2025) provides guidance on submitting multiple registrations effectively.
Submitting the Completed Form
Once the Closing the Gap (CTG) registration form is fully and accurately completed for each patient, the next step involves secure submission to Services Australia. The PBSM08INFO1 document (February 2025) from hpe.servicesaustralia.gov.au details the accepted submission methods.
Currently, submissions are primarily facilitated through secure online channels, ensuring data privacy and efficient processing. Practices should familiarize themselves with the specific requirements of the chosen submission pathway.
Retain a copy of each submitted form for your records, alongside documentation confirming the date and method of submission. This is crucial for audit purposes and resolving any potential queries. Confirming successful submission via any available acknowledgement systems is also highly recommended.
Data Privacy and Security Considerations
Handling patient information on the Closing the Gap (CTG) registration form requires strict adherence to privacy and security protocols. The form collects sensitive data, including Indigenous status, necessitating robust safeguards to protect confidentiality.
Practices must comply with all relevant Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). Ensure data is stored securely, both in electronic and physical formats, with restricted access limited to authorized personnel only.

Implement appropriate security measures to prevent unauthorized access, use, disclosure, or alteration of patient data. Regularly review and update security protocols to address evolving threats. Staff training on data privacy and security best practices is essential.

Common Errors to Avoid
When completing the Closing the Gap (CTG) registration form, several common errors can lead to processing delays or rejection. Carefully review each section to ensure accuracy and completeness.
A frequent mistake is incomplete patient demographic information, particularly missing Medicare numbers or incorrect dates of birth. Incorrectly confirming Indigenous status is another common issue; ensure the patient self-identifies and the confirmation process is followed precisely.
Errors in healthcare provider details, such as incorrect practice numbers or provider IDs, can also cause problems. Failing to sign and date the form renders it invalid. Submitting illegible forms or those with alterations not initialed by an authorized representative are frequently rejected. Double-check all entries before submission to avoid these preventable errors.
Resources and Support
Numerous resources are available to assist healthcare professionals with the Closing the Gap (CTG) registration process and PBS co-payment measure. Services Australia provides comprehensive guidance through its Health Professional Online (HPO) portal, specifically document PBSM08INFO1 (updated February 2025), offering detailed instructions and FAQs.
The Services Australia website (https://hpe.servicesaustralia.gov.au/INFO/PBS/PBSM08INFO1.pdf) is a primary source of information. Additionally, the General Practice Management Procedures (GFMP) website (https://gfmp.com.au/wp-content/uploads/2021/10/closing-the-gap-registration-form-2014.pdf) offers support materials.
For specific queries, healthcare providers can contact the Services Australia Provider Helpline. Professional organizations also frequently offer training and support related to CTG implementation. Utilizing these resources ensures accurate and efficient registration;
Form Updates and Version Control
Maintaining accurate version control of the Closing the Gap (CTG) registration form is crucial for compliance and effective patient management. The form, referenced in PBSM08INFO1 (Services Australia, February 2025) and GFMP resources (October 2021), undergoes periodic updates to reflect changes in policy or procedural guidelines.
Healthcare providers are responsible for ensuring they utilize the most current version of the form, available on the Services Australia Health Professional Online (HPO) portal. Regularly checking for updates is recommended, as outdated forms may be rejected. Version dates are clearly indicated on the form itself.

Previous versions should be archived appropriately for audit purposes. The GFMP website may also host older versions for reference, but the HPO remains the definitive source for the current, approved CTG registration form. Proper version control minimizes errors and ensures accurate data submission.
Frequently Asked Questions (FAQs)
Many healthcare providers have common questions regarding the Closing the Gap (CTG) registration form and PBS co-payment process. Frequently asked questions address eligibility criteria, particularly defining Aboriginal and/or Torres Strait Islander status, as outlined in supporting documentation like PBSM08INFO1 (Services Australia, February 2025).
Other common inquiries concern the multiple patient registration process (GFMP resources, October 2021) and the correct procedures for submitting completed forms. Clarification is often sought regarding the Practice Incentives Program (PIP) Indigenous Health Incentive and its relationship to CTG registration.
Resources on the Services Australia HPO and through professional organizations provide answers to these frequently asked questions. Providers should consult these resources before contacting support directly; Addressing these FAQs proactively streamlines the registration process and ensures accurate implementation of the CTG initiative.
Relevant Legislation and Guidelines
The Closing the Gap (CTG) initiative and the associated PBS co-payment measure are underpinned by specific legislation and guidelines. These frameworks ensure equitable access to healthcare for Aboriginal and Torres Strait Islander peoples, as detailed in resources like PBSM08INFO1 (Services Australia, February 2025).
Key legislation includes provisions within the Pharmaceutical Benefits Scheme Act 1966, which enables the co-payment reduction for eligible patients. Supporting guidelines are published by Services Australia and outline the requirements for practice participation and patient registration.
The Practice Incentives Program (PIP) Indigenous Health Incentive also operates under specific guidelines, influencing the CTG registration process (GFMP resources, October 2021). Healthcare providers must adhere to these legal and ethical standards to maintain compliance and ensure appropriate patient care. Regularly reviewing updated legislation is crucial.
Where to Find Additional Information
For comprehensive support regarding the Closing the Gap (CTG) registration form and PBS co-payment measure, several resources are readily available. The primary source is the Services Australia Health Professional Online (HPO) website, specifically document PBSM08INFO1 (updated February 2025), offering detailed guidance and FAQs.
Further assistance can be obtained through the Services Australia Provider Helpline, providing direct support for registration queries. The General Practice Management Procedures (GFMP) website (resource dated October 2021) also offers relevant information, particularly concerning the Practice Incentives Program (PIP) and multiple patient registration.
Medicare Australia’s website provides general information about the PBS and co-payment measures. Additionally, Aboriginal Community Controlled Health Organisations (ACCHOs) often offer localized support and training. Regularly checking these sources ensures access to the most current updates and guidance.
















































































